Ocean Park Resort Policies

Cancellations & Changes

Our simple, flexible change and cancellation policies let you book your trip with confidence. For any new reservation, you can cancel within 24 hours of booking and receive a full refund. 

From then on, if your check-in date is at least 7 days away, you can cancel and receive 100% of your reservation cost as a Future Stay Credit. You can also cancel for a refund (minus the booking fee and associated taxes) if your check-in date is at least 30 days away.

Read our full policy >

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Travel insurance

We offer travel insurance—you’ll see the option to purchase it when booking your stay. It includes coverage for trip cancellation or interruption due to listed covered reasons, and additional benefits (such as for losses caused by travel delays or medical emergencies during your trip). Get more details >

Note: To purchase travel insurance, you must be a U.S. resident booking a home in the U.S.

Parking

• Free parking is provided to guests at Ocean Park Resort located in the parking garage across from the resort.
• Guests are provided a parking permit at check-in which must be displayed at all times while parking on-site.
• To ensure sufficient parking for all guests at the resort, parking permits are issued in accordance to the size of room.
• We are unable to issue additional parking permits.
• 1-Bedroom Suites and smaller will receive 1 Parking Permit at check-in.
• 2-Bedroom Suites and larger will receive 2 Parking Permits at check-in.
• Due to limited parking availability, trailer parking is not permitted. We  recommend that guests with trailers plan accordingly with offsite parking.

A Note About Large and Oversized Vehicles

Ocean Park Resort parking garage was designed for small to moderate sized vehicles and contains some compact turns. Guests are asked to please notify the front desk before attempting to park a large or oversized vehicle so that proper accommodations may be made. However, oversized vehicle parking is extremely limited and is available on a first-come-first-served basis only. Ocean Park will not be held liable for any damage caused by attempting to park an oversized vehicle within the parking garage.

Smoking

• Bay Watch Resort is considered a completely smoke-free and tobacco-free resort experience. This includes all rooms, balconies, restaurants, bars, pool areas and common areas throughout the resort.
• All smoking, vaporizer and tobacco product use is prohibited including, but not limited to, cigarettes, cigars, snuff, chewing tobacco, vaporizers and electronic cigarettes.
• If there is evidence of smoking in your room and/or your balcony, you will be charged a minimum $150.00 cleaning fee. Violation of this policy may also result in eviction of stay.
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Housekeeping

• Nightly Reservations

  • Towel and trash service is provided daily.
  • Daily Full Service Cleaning may be requested at the front desk for an additional charge.

Pets

• Small dogs are welcome in select rooms and floors designated as “pet-friendly”. 
• Advance notice is required for guests traveling with pets.
• Dogs only. Other pets such as cats, birds, and reptiles are not allowed.
• Limit one pet per room.
• 20 lb. weight limit.
• Select breeds only (we are unable to accept Rottweiler, Pit Bull, Boxer, German Shepherd, Husky or Chow breeds).
• A Pet Fee of $20.00 plus tax per night/per pet will be collected at check-in. 
• Carriers are recommended if you must leave your dog alone in the guest room.
• Dogs must be on a leash when in public areas of the resort and are not allowed in the pool areas.
• Additional policies may apply. Please contact the hotel for any special circumstances.
• All ADA recognized service animals are always welcome.